Refund policy

At Magyx, we want you to shop with confidence and discover fragrances you'll truly love.

We understand that choosing a perfume online can sometimes be difficult. That's why we offer our 60-Day Scent Satisfaction Guarantee, giving you the flexibility to request store credit or exchange your fragrance if it isn't the perfect match.

This policy explains how we handle fragrance satisfaction claims, damaged or incorrect products, promotional bundles, returns, and refunds.

1. Damaged, Faulty or Incorrect Products

If your order arrives damaged, a perfume bottle is broken or leaking, or you receive an incorrect product, please contact our customer support team, preferably within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the issue
  • A photograph of the affected product, where reasonably possible

If your product is confirmed to be damaged, faulty or incorrect, we will arrange a replacement free of charge, including replacement shipping costs.

You will not normally be required to return the affected product unless we advise otherwise.

If a replacement is unavailable, we will provide an appropriate refund or another remedy in accordance with your statutory rights.

Important: The 30-day notification period is a customer-service guideline and does not limit your statutory rights regarding faulty, damaged or incorrectly supplied products.

2. Our 60-Day Scent Satisfaction Guarantee

We believe everyone deserves to find a fragrance they love.

If you're not completely satisfied with a perfume you've purchased, simply contact us within 60 days of delivery.

Under our voluntary satisfaction guarantee, you can choose between two options.

Option 1: Store Credit

If a fragrance doesn't meet your expectations, we'll provide store credit equal to the amount you actually paid for one eligible perfume bottle, after any applicable discounts.

How it works:

  1. Contact our customer support team within 60 days of delivery.
  2. Provide your order number and identify the fragrance you're unhappy with.
  3. Once your request is approved, we'll issue store credit equal to the discounted price paid for that bottle.
  4. You can use your store credit towards your next order.

Store Credit Conditions:

  • Store credit is available for one (1) eligible perfume bottle.
  • One satisfaction guarantee claim is permitted per customer.
  • The credit amount is based on the actual purchase price after applicable discounts.
  • Store credit cannot be exchanged for cash.
  • No cash refunds are offered under this voluntary guarantee.
  • Option 2: Free Fragrance Exchange

Sometimes a fragrance simply isn't the right match. If you'd prefer to try something different, we offer a complimentary fragrance exchange.

You may exchange one (1) or two (2) perfume bottles from the same order for alternative fragrances, subject to availability.

How it works:

  1. Contact our customer support team within 60 days of delivery.
  2. Provide your order number and identify the fragrance or fragrances you'd like to exchange.
  3. Let us know which alternative fragrances you'd prefer.
  4. Our team will confirm availability and provide the shipping cost for the replacement shipment.
  5. Once the shipping charge has been paid, we'll arrange delivery of your replacement fragrances.

Fragrance Exchange Conditions:

  • You may exchange a maximum of two (2) perfume bottles from one order.
  • Replacement fragrances are provided at no additional product cost, subject to availability.
  • You do not need to return the original perfume bottles.
  • Shipping charges for the replacement shipment are payable by the customer.
  • The complimentary fragrance exchange is available once per customer.
  • The request must be submitted within 60 days of delivery.
  • Exchanges under this voluntary guarantee do not qualify for cash refunds.

General Guarantee Conditions

  • The 60-day period begins on the date your order is delivered.
  • The guarantee may be used once per customer.
  • Customers may choose either store credit for one eligible bottle or a fragrance exchange for up to two eligible bottles.
  • The two options cannot be combined under the same guarantee claim.
  • The guarantee applies to eligible individual perfumes and promotional bundles.
  • The voluntary guarantee does not provide cash refunds.
  • Your statutory consumer rights remain unaffected.

Your Statutory Rights

Our 60-Day Scent Satisfaction Guarantee is an additional voluntary benefit.

It does not replace or restrict your statutory 14-day right of withdrawal, where applicable, or your legal rights concerning faulty, damaged or incorrectly supplied goods.

3. Promotional Bundles – Returns, Store Credit and Exchanges

Our promotional bundles allow customers to enjoy multiple fragrances at discounted prices.

The 60-Day Scent Satisfaction Guarantee also applies to eligible bottles purchased as part of promotional bundles.

Store Credit for Promotional Bundles

When you purchase a discounted bundle, the promotional discount is allocated across the bottles included in that bundle.

If you choose store credit under our satisfaction guarantee, the amount credited will reflect the actual discounted price attributable to one eligible bottle.

Example:

If you purchase four equally priced perfume bottles for a total promotional price of $40, the effective price paid per bottle is $10.

A valid store-credit claim for one bottle would therefore provide $10 in store credit.

Where bottles have different regular prices, the allocation will take their respective purchase prices and applicable discounts into account.

Free Fragrance Exchanges for Promotional Bundles

If you prefer to try alternative fragrances, you may request a complimentary exchange of up to two (2) bottles from one promotional bundle.

The following conditions apply:

  • Replacement perfumes are provided at no additional product cost.
  • You may select alternative fragrances, subject to availability.
  • The original perfume bottles do not need to be returned.
  • You are responsible for the shipping charges for the replacement shipment.
  • The complimentary exchange is available once per customer.
  • The request must be submitted within 60 days of delivery.

Buy 3, Pay for 2

  • Store Credit: You may receive store credit for the discounted price attributable to one eligible bottle.
  • Fragrance Exchange: Alternatively, you may exchange up to two bottles for different available fragrances.
  • Replacement perfumes are free, but replacement shipping charges are payable by the customer.

Buy 4, Pay for 2

  • Store Credit: You may receive store credit for the discounted price attributable to one eligible bottle.
  • Fragrance Exchange: Alternatively, you may exchange up to two bottles for different available fragrances.
  • Replacement perfumes are free, but replacement shipping charges are payable by the customer.

Buy 5, Pay for 3

  • Store Credit: You may receive store credit for the discounted price attributable to one eligible bottle.
  • Fragrance Exchange: Alternatively, you may exchange up to two bottles for different available fragrances.
  • Replacement perfumes are free, but replacement shipping charges are payable by the customer.

Important Bundle Conditions

  • Only one satisfaction guarantee claim is permitted per customer.
  • Customers must choose either store credit or a fragrance exchange.
  • Store credit applies to one eligible bottle and is calculated using the discounted purchase price.
  • Fragrance exchanges are limited to two eligible bottles from one order.
  • Original bottles do not need to be returned for voluntary fragrance exchanges.
  • Replacement shipping charges are payable by the customer.
  • No cash refunds are offered under the voluntary 60-day guarantee.

Statutory Returns of Promotional Bundles

If you exercise a statutory right of withdrawal or another applicable legal remedy, your refund will be determined according to applicable consumer law and the contractual terms disclosed at the time of purchase.

The voluntary guarantee conditions above do not restrict any statutory entitlement to a monetary refund or other legal remedy.

4. Your Statutory Right of Withdrawal

For eligible purchases covered by EU or UK consumer protection laws, consumers generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

For purchases governed by other jurisdictions, applicable cancellation and return rights may differ. Any mandatory rights provided by local law remain unaffected.

This statutory right, where applicable, is separate from our voluntary 60-Day Scent Satisfaction Guarantee.

Product Condition and Hygiene Seals

For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right of withdrawal may be excluded once the seal has been broken after delivery, where the legal requirements for that exception are met.

Simply opening the outer shipping box does not automatically remove your right of withdrawal.

How to Exercise Your Right of Withdrawal

Where a statutory 14-day withdrawal right applies:

  1. Notify our customer support team within 14 days of receiving your order that you wish to withdraw from the purchase.
  2. Provide your order number and a clear statement of your decision. You may use the withdrawal form below.
  3. Return the relevant products within 14 days of notifying us of your withdrawal.

You do not need to provide a reason.

Return Shipping Costs

For a statutory withdrawal, you are responsible for the direct cost of returning the goods, where permitted by applicable law and where this cost has been properly disclosed.

If your order is faulty, damaged or incorrect, your statutory rights to an appropriate remedy without additional cost remain unaffected.

Refunds Under the Right of Withdrawal

We will refund all payments required by applicable law, including the cost of the least expensive standard delivery option offered, where applicable.

Where the statutory 14-day withdrawal rules apply, refunds will be processed within 14 days of receiving your withdrawal notification.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise.

No additional refund fees will be charged.

Partial Withdrawal From Promotional Bundles

Where a statutory right of withdrawal applies to individual products purchased as part of a promotional bundle, any refund will be determined in accordance with applicable consumer law and the contractual terms disclosed at the time of purchase.

The voluntary store-credit and fragrance-exchange conditions do not limit these statutory rights.

5. How to Return Products

Before returning any products, please contact our customer support team so we can identify your order and provide the appropriate return instructions.

Returns Processing Address

FM WORLD LOGISTICS Sp. z o.o.
ul. Wrocławska 2A
55-114 Szewce
Poland

Please include your order number inside the parcel.

We recommend using a tracked shipping service and keeping your proof of postage.

This address is our returns processing warehouse, not our business contact address.

Important Return Information

  • For voluntary fragrance exchanges under our 60-day guarantee, you do not need to return the original bottles.
  • For damaged, leaking, broken or incorrectly supplied products, please contact us before sending anything back.
  • For statutory withdrawals, please follow the return instructions provided by our customer support team.

6. Model Withdrawal Form

Complete and send this form only if you wish to exercise an applicable statutory right of withdrawal.

To: Magyx Customer Support
Email: hello@magyx.co

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order Number: __________________

Products: __________________

Ordered On: __________________

Received On: __________________

Customer Name: __________________

Customer Address: __________________

Date: __________________

Signature (only if submitted on paper): __________________

You may submit this information by email to our customer support team.

7. Contact and Customer Support

If you have any questions about your order, our satisfaction guarantee, returns or refunds, please contact us.

Magyx
MAGIX GLOBAL PTE. LTD.
526 Woodlands Drive 14, #03-461, Fragrant Woods
Singapore 730526
European head office: Kurfürstendamm 11, 10719 Berlin, Germany
Phone: +1 360 743 3221

Email: hello@magyx.co
Website: https://magyx.co

Our customer support team can assist with:

  • Damaged, faulty or incorrect products
  • Claims under our 60-Day Scent Satisfaction Guarantee
  • Store credit requests
  • Complimentary fragrance exchanges
  • Replacement shipping charges
  • Statutory returns and refunds
  • Promotional bundle enquiries

Please include your order number when contacting us.

We aim to respond to customer enquiries within 3 business days.


Important Information

Our 60-Day Scent Satisfaction Guarantee is a voluntary benefit offered in addition to your statutory consumer rights.

Under this guarantee, customers may choose one of the following:

Option 1 – Store Credit: Receive store credit equal to the discounted price paid for one eligible perfume bottle.

Option 2 – Free Fragrance Exchange: Exchange up to two eligible perfume bottles for alternative fragrances, subject to availability. Replacement products are free, original bottles do not need to be returned, and the customer pays the replacement shipping charges.

The guarantee may be used once per customer, and the two options cannot be combined.

No cash refunds are available under the voluntary satisfaction guarantee.

Nothing in this policy limits or excludes your mandatory statutory rights, including any applicable right of withdrawal and your rights relating to faulty, damaged or incorrectly supplied goods.